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Happiness Engineers.

At the moment I’m doing a three week support rotation at Automattic. Sometimes it can be very challenging, but having great and encouraging users make up for all the hardship. Helping Per with his website was an absolute pleasure, and made this happiness engineer, well … happy.

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From Reaction to Proaction

At CMS Africa (the Summit in Nairobi, Kenya), I spoke on taking back the initiative in customer support. Often companies tend to wait until the customer points out a bug, a challenge, or an issue. By proactively training and educating customers, and doing thorough testing you can have better educated and happier customers. Here are my […]

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Smart Themes Settings & WP Customiser

As I’ve shared a few times before, I am not a developer. But that doesn’t mean that I do not enjoy building websites; it means that I am limited to the options that themes and plugins have built-in. I am not able to do a lot of customisations (play with the code). I’ve set up […]

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Ethical Leadership

Peter G. Northouse’s Leadership is internationally considered as a standard introduction of leadership. One thing the book makes very clear is how many perspectives there are on leadership. “Good” Leadership One of those perspectives that is very high to my priorities list is the focus on ethics. While trying to have students and scholars engage for different […]

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Welcoming & Appreciating

My first month at WooThemes is finished. What a rollercoaster it has been. For the first time in my life I’ve had a look at the company side of customer support, I’ve been involved with tons of ideas, was part of WordCamp Cape Town and am now preparing to leave to San Francisco for WooConf […]

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From Expert to N00b

Today I’m changing jobs. I have to admit, it’s pretty scary and intimidating. So far, I’ve always been the WordPress expert in the companies and NGOs I worked for. I know how to set-up WP and do a little bit of tweaking in CSS and HTML, but that’s about it. The fact that I was […]

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Time for a New Website

I’ve always enjoyed writing, and since I started my first blog in 2007 I haven’t stopped with online publications. Next to my blog, I have written for Breeze, CULTUURSHOCK, and Blikoponeindig. Professionally I have been writing a little bit for Ichtus and CTBC. Lately I have also started a South African sister to our Dutch […]

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Donald Fairbairn Quote

The biblical idea is not so much that there is one divine essence in which Father, Son and Spirit participate. Rather, it is that there is one God, the Father, but there are also two persons who are equal to him and each other in such a way that they are one being, one God. […]