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From Reaction to Proaction

At CMS Africa (the Summit in Nairobi, Kenya), I spoke on taking back the initiative in customer support. Often companies tend to wait until the customer points out a bug, a challenge, or an issue. By proactively training and educating customers, and doing thorough testing you can have better educated and happier customers. Here are my slides of the presentation.

Nairobi, Kenya

By Job

Hallo! I'm a Belgian living in Cape Town with a passion for education, training and WordPress, trying to combine the three at the WooCommerce team of Automattic. In my spare time I run an e-zine called CULTURESHOCK, and enjoy movies, music, photography, reading, travelling, good food and (Belgian) beer.

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