From Reaction to Proaction

At CMS Africa (the Summit in Nairobi, Kenya), I spoke on taking back the initiative in customer support. Often companies tend to wait until the customer points out a bug, a challenge, or an issue. By proactively training and educating customers, and doing thorough testing you can have better educated and happier customers. Here are my slides of the presentation.

Nairobi, Kenya

Published by Job

Hallo! I'm a Belgian living in Cape Town with a passion for education, training and WordPress, trying to combine the three at the WooCommerce team of Automattic. In my spare time I run an e-zine called CULTURESHOCK, and enjoy movies, music, photography, reading, travelling, good food and (Belgian) beer.

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