WordPress Customisation for Dummies (Like Me): Workshop WordCamp Cape Town 2016

A lot of beginners encounter all sort of tutorials on how to add some custom code to the functions.php file or even more basic: change the layout beyond what the customizer allows. Aspects In this workshop, I introduce WordPress beginners to some good standards in terms of customisation. Choosing a plugin that allows custom CSS […]

Scaling Support by Educating Customers

At ScaleConf 2016 in Cape Town, I was invited to speak in front of a large audience of developers. I focused on one of the biggest passions of most developers (not): support. However, while devs might not get excited about support, they all understand the importance of it. With having WooCommerce active on 1+ million […]

Bruce Lunnis: The Age of the Digital Superhero

My favourite talk at WordCamp Cape Town 2015 was Bruce Lunnis’. He shared some of the stories of the do_action-hackathons in Cape Town. On those events, WordPress professionals gather to make websites, set up eCommerce and design branding for NGOs from the Cape Town region. Bruce highlighted a few of the success stories of how […]

Purpose-Driven Website: Workshop WordCamp Cape Town 2015

Today I went to my third WordCamp Cape Town. Two years ago I had never guessed that I would be working for WooThemes and Automattic as I am today and it was my absolute pleasure to share some of the basics of web design and structures to new and beginning users. In sum these are things […]

Why I Loved Doing Live-Chat at Automattic

Everyone who joins Automattic starts with a three-week support rotation on WordPress.com. Including everyone at WooThemes now that our company has joined the team. The past three weeks I was on rotation. I could talk a lot about why I think this initial rotation (that is repeated annually) is great, but in this post, I […]

From Reaction to Proaction

At CMS Africa (the Summit in Nairobi, Kenya), I spoke on taking back the initiative in customer support. Often companies tend to wait until the customer points out a bug, a challenge, or an issue. By proactively training and educating customers, and doing thorough testing you can have better educated and happier customers. Here are my […]

Smart Themes Settings & WP Customiser

As I’ve shared a few times before, I am not a developer. But that doesn’t mean that I do not enjoy building websites; it means that I am limited to the options that themes and plugins have built-in. I am not able to do a lot of customisations (play with the code). I’ve set up […]

Time for a New Website

I’ve always enjoyed writing, and since I started my first blog in 2007 I haven’t stopped with online publications. Next to my blog, I have written for Breeze, CULTUURSHOCK, and Blikoponeindig. Professionally I have been writing a little bit for Ichtus and CTBC. Lately I have also started a South African sister to our Dutch […]

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