WordPress troubleshooting plugins

I’ve been working in WordPress customer support for over three years now. Very often the problems we encounter are similar. While developers might be able to do troubleshooting without any help, I wanted to make a list of the plugins I regularly use for different types of issues. None of these should mess up your […]

Afrihost, or How Customer Service Should Work

Update: https://twitter.com/jobtex/status/1040526000809861120 For the last three years, we’ve been customers of South Africa’s internet service provider Afrihost. While sometimes¬†the product was failing, their support has been amazing throughout. Yesterday, we stopped using Afrihost, because the fibre provider in our neighbourhood doesn’t have a contract with them. So this seems an appropriate moment to say thank […]

ScaleConf 2016: Scaling Support by Education Customers

https://youtu.be/ZP1jImalXfU A few months ago, I spoke at ScaleConf 2016, which was quite intimidating. It’s a developer conference, and I’m not a developer.¬†I posted my slides a while ago, but now you can also watch the video as well. I hope you like it! I really enjoyed infusing Thomas Kuhn’s theory of paradigm shifts I […]

Scaling Support by Educating Customers

At ScaleConf 2016 in Cape Town, I was invited to speak in front of a large audience of developers. I focused on one of the biggest passions of most developers (not): support. However, while devs might not get excited about support, they all understand the importance of it. With having WooCommerce active on 1+ million […]

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