Support
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2–3 minutes
Chat to your mom, and to us
At Automattic, we prioritise respectful, customer-centred support, blending AI with human interactions. Unlike Zendesk’s approach, we aim to enhance, not eliminate, human connection. Our AI assistant, Odie, in some cases provides the best help, but it’s also learnt to identify when to straight away send a customer to a Happiness Engineer. Our ultimate focus is…
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2–3 minutes
Everyone in support will become a team lead
In the evolving landscape of support jobs, the emphasis is shifting towards leadership skills. As AI continues to advance, support professionals will not only use AI tools but lead them. The future will reward those who harness AI effectively, becoming team leaders who guide their agents towards successful outcomes. Embrace this exciting change!