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WordPress troubleshooting plugins

I’ve been working in WordPress customer support for over three years now. Very often the problems we encounter are similar. While developers might be able to do troubleshooting without any help, I wanted to make a list of the plugins I regularly use for different types of issues. None of these should mess up your […]

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Afrihost, or How Customer Service Should Work

Update: Two years ago I wrote this post about the great customer support of @Afrihost – currently, I've been overcharged, and have been waiting for 3 months for my issue to be resolved properly. This post is now getting a disclaimer that this is no longer valid. https://t.co/xzRU5FsmxK — Job Thomas (@jobtex) September 14, 2018 […]

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ScaleConf 2016: Scaling Support by Education Customers

A few months ago, I spoke at ScaleConf 2016, which was quite intimidating. It’s a developer conference, and I’m not a developer. I posted my slides a while ago, but now you can also watch the video as well. I hope you like it! I really enjoyed infusing Thomas Kuhn’s theory of paradigm shifts I learnt […]

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Scaling Support by Educating Customers

At ScaleConf 2016 in Cape Town, I was invited to speak in front of a large audience of developers. I focused on one of the biggest passions of most developers (not): support. However, while devs might not get excited about support, they all understand the importance of it. With having WooCommerce active on 1+ million […]