AI

  • 1–2 minutes

    Creating a local test environment has never been easier

    I set up a local Woo environment with our Studio app and got help from Claude Code. I shared a GitHub repo, and Claude installed the dev setup for me. In no time, I had a dev environment running with sample data specifically to test our focus.

    Continue reading →

  • 1–2 minutes

    Radical Speed Month at Automattic

    At Automattic, we’re kicking off a month-long experiment where teams team up to tackle problems. I teamed up with Jon to fix the annoying issue of Woo emails landing in spam folders. We’ve got plans for better logging, alerts for unsent emails, and helping merchants choose reliable delivery services.

    Continue reading →

  • 2–3 minutes

    Everyone in support will become a team lead

    In the evolving landscape of support jobs, the emphasis is shifting towards leadership skills. As AI continues to advance, support professionals will not only use AI tools but lead them. The future will reward those who harness AI effectively, becoming team leaders who guide their agents towards successful outcomes. Embrace this exciting change!

    Continue reading →