AI
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8–12 minutes
School communication is too much, so my AI does it
Seven school WhatsApp groups, 700 parents, tons of information of which the vast majority is not that relevant for me. How I set up an assistant to read them and post only what concerns our daughter — no coding, about half an hour.
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2–3 minutes
Chat to your mom, and to us
At Automattic, we prioritise respectful, customer-centred support, blending AI with human interactions. Unlike Zendesk’s approach, we aim to enhance, not eliminate, human connection. Our AI assistant, Odie, in some cases provides the best help, but it’s also learnt to identify when to straight away send a customer to a Happiness Engineer. Our ultimate focus is…
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1–2 minutes
Creating a local test environment has never been easier
I set up a local Woo environment with our Studio app and got help from Claude Code. I shared a GitHub repo, and Claude installed the dev setup for me. In no time, I had a dev environment running with sample data specifically to test our focus.
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1–2 minutes
Radical Speed Month at Automattic
At Automattic, we’re kicking off a month-long experiment where teams team up to tackle problems. I teamed up with Jon to fix the annoying issue of Woo emails landing in spam folders. We’ve got plans for better logging, alerts for unsent emails, and helping merchants choose reliable delivery services.
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2–3 minutes
Everyone in support will become a team lead
In the evolving landscape of support jobs, the emphasis is shifting towards leadership skills. As AI continues to advance, support professionals will not only use AI tools but lead them. The future will reward those who harness AI effectively, becoming team leaders who guide their agents towards successful outcomes. Embrace this exciting change!