WooCommerce 3.3 and my 50th commit ūüéČ

WooCommerce 3.3 launched yesterday. Since June 2015, I’ve been listed as a contributor for every major and minor release. I’m not going to lie; it’s a pretty sweet feeling to know that something you wrote a few lines of, is being used on over 2 million webshops. GitHub is (not that) scary When I joined […]

Contributing to Code without Coding

I’ve been working at Woo for over almost two years now. During that time, I’ve learnt a lot.¬†While working with the different plugins, themes and extensions we offer, it is normal to encounter bugs: small (or big) things in the software not working as they should. Using Software and Reporting Bugs Just using the software […]

WordPress Customisation for Dummies (Like Me): Workshop WordCamp Cape Town 2016

A lot of beginners encounter all sort of tutorials on how to add some custom code to the functions.php file or even more basic: change the layout beyond what the customizer allows. Aspects In this workshop, I introduce WordPress beginners to some good standards in terms of customisation. Choosing a plugin that allows custom CSS […]

ScaleConf 2016: Scaling Support by Education Customers

https://youtu.be/ZP1jImalXfU A few months ago, I spoke at ScaleConf 2016, which was quite intimidating. It’s a developer conference, and I’m not a developer.¬†I posted my slides a while ago, but now you can also watch the video as well. I hope you like it! I really enjoyed infusing Thomas Kuhn’s theory of paradigm shifts I […]

Omnichannel at WooCommerce

Last week I spoke at Webwinkel Vakdagen in Utrecht (NL), one of the biggest eCommerce conferences in Europe (with 11,000+ visitors). My talk was about how WooCommerce extensions in almost 99% of the cases are purchased on desktop, and that this is normal since webshop development is still mostly done sitting behind the computer. That […]

Night Photography (Park City, UT)

During the last Grand Meetup with our company, Automattic, my colleague Marcus Kazmierczak gave a workshop on night photography. Having never done this, I was excited to join in. Here are the results of my first attempt at this type of photography.

My WooNiversary: One Year at WooThemes

Today I’m starting my second year at WooThemes. What a crazy, but awesome year it has been. Let me walk you through some (selected) highlights and challenges; it’s no surprise that those often are very related. Remote FTW Though I’ve never had fixed hours with any of my previous jobs, working remotely definitely adds another […]

Why I Use Mailbox App for Work

I’ve changed mail clients quite a few times in my life. From using Outlook when i was still on Windows to Mail on Mac and have trialled AirMail 2, Outlook for Mac, Inky, Postbox, and Unibox. After comparing pros and cons again while changing to my Automattic mail, I’ve reviewed all of them again and […]

Why I Loved Doing Live-Chat at Automattic

Everyone who joins Automattic starts with a three-week support rotation on WordPress.com. Including everyone at WooThemes now that our company has joined the team. The past three weeks I was on rotation. I could talk a lot about why I think this initial rotation (that is repeated annually) is great, but in this post, I […]

From Reaction to Proaction

At CMS Africa (the Summit in Nairobi, Kenya), I spoke on taking back the initiative in customer support. Often companies tend to wait until the customer points out a bug, a challenge, or an issue. By proactively training and educating customers, and doing thorough testing you can have¬†better educated and happier customers. Here are my […]

Ethical Leadership

Peter G. Northouse’s¬†Leadership is internationally considered as a standard introduction of leadership. One thing the book makes very clear is how many perspectives there are on leadership. “Good” Leadership One of those perspectives that is very high¬†to my priorities list is the focus on ethics. While trying to have students and scholars engage for different […]

Welcoming & Appreciating

My first month at WooThemes is finished. What a rollercoaster it has been. For the first time in my life I’ve had a look at the company side of customer support, I’ve been involved with tons of ideas, was part of WordCamp Cape Town and am now preparing to leave to San Francisco for WooConf […]

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