ScaleConf 2016: Scaling Support by Education Customers

https://youtu.be/ZP1jImalXfU A few months ago, I spoke at ScaleConf 2016, which was quite intimidating. It’s a developer conference, and I’m not a developer. I posted my slides a while ago, but now you can also watch the video as well. I hope you like it! I really enjoyed infusing Thomas Kuhn’s theory of paradigm shifts I […]

Scaling Support by Educating Customers

At ScaleConf 2016 in Cape Town, I was invited to speak in front of a large audience of developers. I focused on one of the biggest passions of most developers (not): support. However, while devs might not get excited about support, they all understand the importance of it. With having WooCommerce active on 1+ million […]

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