Afrihost, or How Customer Service Should Work

Update: For the last three years, we’ve been customers of South Africa’s internet service provider Afrihost. While sometimes¬†the product was failing, their support has been amazing throughout. Yesterday, we stopped using Afrihost, because the fibre provider in our neighbourhood doesn’t have a contract with them. So this seems an appropriate moment to say thank […]

ScaleConf 2016: Scaling Support by Education Customers A few months ago, I spoke at ScaleConf 2016, which was quite intimidating. It’s a developer conference, and I’m not a developer.¬†I posted my slides a while ago, but now you can also watch the video as well. I hope you like it! I really enjoyed infusing Thomas Kuhn’s theory of paradigm shifts I […]

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