WordPress troubleshooting plugins

I’ve been working in WordPress customer support for over three years now. Very often the problems we encounter are similar. While developers might be able to do troubleshooting without any help, I wanted to make a list of the plugins I regularly use for different types of issues. None of these should mess up your […]

Afrihost, or How Customer Service Should Work

Update: https://twitter.com/jobtex/status/1040526000809861120 For the last three years, we’ve been customers of South Africa’s internet service provider Afrihost. While sometimes┬áthe product was failing, their support has been amazing throughout. Yesterday, we stopped using Afrihost, because the fibre provider in our neighbourhood doesn’t have a contract with them. So this seems an appropriate moment to say thank […]

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