Tag: Customer Service

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WordPress troubleshooting plugins

I’ve been working in WordPress customer support for over three years now. Very often the problems we encounter are similar. While developers might be able to do troubleshooting without any help, I wanted to make a list of the plugins I regularly use for different types of issues. None of these should mess up your […]

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Afrihost, or How Customer Service Should Work

Update: Two years ago I wrote this post about the great customer support of @Afrihost – currently, I've been overcharged, and have been waiting for 3 months for my issue to be resolved properly. This post is now getting a disclaimer that this is no longer valid. https://t.co/xzRU5FsmxK — Job Thomas (@jobtex) September 14, 2018 […]